We’re sorry to hear that something’s gone awry with a Spacely booking. We take each dispute seriously and hope to help you resolve things in the best way possible.
If you’ve experienced an issue with a space seeker, you should seek to resolve the dispute directly with them where possible. Referring to the terms of your space agreement might also help in reaching a resolution.
You are also welcome to offer any form of recompense, such as a future credit or discount.
Disputes that cannot be resolved directly can be escalated to Spacely. A dispute must be escalated to Spacely within seven calendar days after completion of the booking.
To raise a dispute, please contact the Spacely team.
Information on booking complaints against space managers is available here.